TERMS & CONDITIONS

BOOKINGS

To make a booking, please check the availability of the dates required, and if available, please send us the following details
  • Your name
  • Your address
  • Your contact number
  • Your email address
  • Names & ages of all members of your party
  • The dates you’d like to book
We will then send you an invoice which will also give payment instructions.

PAYMENTS

Payments are accepted via bank transfer only. This can be done using your online banking, phone banking or in branch. In some circumstances, we can accept payment via PayPal, as long as the Family & Friends option is used. If you wish to pay via PayPal, please let us know so we can provide our account details.. We cannot accept payments over the phone.

DEPOSITS

A 20% non-refundable deposit is required for any booking more than 6 weeks away, with the remaining balance due 6 weeks prior to the booking. Any bookings less than 6 weeks away require payment in full at the time of booking. This is non-refundable. Any bookings promoted as part of a special offer require payment in full at the time of booking. This is non-refundable.

OUTSTANDING BALANCES

Full payment must be made at least 6 weeks prior to the booking. Failure to do so may result in the cancellation of your booking, and the loss of any deposit/monies paid.

CANCELLATIONS & AMMENDMENTS

Deposits are non-refundable under any circumstances. Any monies paid are non-refundable less than 6 weeks prior to the booking. Name changes less than 6 weeks prior to the booking will incur a £15 admin fee. Date changes less than 6 weeks prior to the booking are at our discretion and may incur an admin fee.

AGES OF GUESTS

We request the age of guests as this is information required by Haven. Upon check-in, Haven may require proof of age to verify the information provided during the booking process. They retain the right to refuse access to any parties where all members are under 21. In this event, no refund will be made.

PETS

We do not allow pets of any kind in the caravan. This is non-negotiable.

SMOKING

We operate a strict NO-SMOKING policy in our caravans.

SAME SEX GROUPS

Due to rules set out by Haven, we are unable to take bookings for same sex groups (eg. Hen or Stag parties). This does not apply to same sex couples.

DAMAGES

We don’t charge a security deposit, but we request that any damages are reported to us at your earliest opportunity. Some damages may incur additional fees, but in most cases, this won’t exceed £75.

DATA USAGE - BOOKING DETAILS

Any personal details provided during the booking process with be stored securely, used solely for the purpose they were provided and not shared with any other parties. If you supply your details but don’t go ahead with the booking, your details will be removed from our database. In all other circumstances, your details will be stored for up to 3 years.

DATA USAGE – MAILING LIST

Due to the new data protection rules due to come into force May 2018, we have removed any email addresses held on our mailing  list, and will no longer be sending out promotional emails. To receive updates about availability etc., please follow our Facebook Page.